Your Legal Position Before Account Access
Our Legal notice explains the conditions attached to an account and the records created when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. Access depends on local law, so availability can differ by Indonesian location and by the details confirmed during phone
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verification. We may need to compare account details with payment records before processing a wallet request, especially when the sender name or transaction reference does not match. The notice also covers acceptable account use, attempts to bypass access controls, policy changes and the route for raising
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a concern. Keep your payment receipt and account reference when contacting us; those details let our support team locate the relevant event without asking you to repeat the whole transaction.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.